Privacy Policy

Last updated: 1 January 2026

Candy-ai.co.in ("Candy AI", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform, ensuring your data is protected at all times.

1. Information We Collect

We may collect the following types of information to provide you with the best possible experience:

Account information: email address, username, and password (encrypted for security)
Usage data: interactions with AI characters, features used, session duration, and preferences
Payment information: processed securely through our trusted payment providers — we do not store card details
Device information: browser type, operating system, IP address, and device identifiers
Communications: messages you send to our support team and feedback

2. How We Use Your Information

We use your information to enhance your experience with Candy AI:

Provide, operate, and continuously improve the Candy AI platform
Process payments and manage subscriptions efficiently
Send service-related communications and important updates
Personalise your experience with AI companions based on your preferences
Prevent fraud and ensure platform security for all users
Comply with legal obligations and regulatory requirements

3. Data Sharing

We take your privacy seriously and do not sell your personal data. We may share data only with:

Trusted service providers: hosting, analytics, and payment processors who assist us in operating the platform and are bound by strict confidentiality agreements
Legal authorities: where required by law or to protect our legal rights and the safety of our users

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You have the right to request deletion of your account and associated data at any time by contacting us.

5. Cookies

Candy AI uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and improve platform performance. You can control cookie settings through your browser, though disabling cookies may affect certain platform functionalities.

6. Your Privacy Rights

Depending on your location, you may have the following privacy rights:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing of your data
Exercise data portability rights

To exercise these rights, please contact us through our support channels.

7. Security Measures

We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and robust access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Candy AI is strictly for users aged 18 and over. We do not knowingly collect data from individuals under 18. If we become aware of such collection, we will delete the information immediately and terminate the account.

9. International Data Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws, including GDPR requirements where applicable.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of significant changes via email or platform notification. Continued use of Candy AI after such changes constitutes acceptance of the updated policy.

11. Contact Information

For privacy inquiries or concerns, please contact us. EverAI Limited, Nr. C107181, 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.