Candy AI Help Centre

Open Candy AI, choose the registration option and use one of the currently offered sign-up methods. Use an email address you control and a unique password. Candy AI is intended only for adults aged 18 and over.

Social sign-in can open the account connected to the Google or other provider currently active in your browser. Sign out, check the provider email, then sign back in with the method originally used. Avoid creating a second paid account while troubleshooting.

Check profile, security or account settings for the current edit and deletion controls. If deletion is not available there, send a request through Contact Support from the account email. Save anything you need first because deletion may be irreversible.

Use a payment method shown as available at checkout. Check the billing currency and final total before confirming. If the charge is in a foreign currency, your bank or card issuer may apply conversion and international transaction fees. Payment methods such as UPI should be considered available only when they appear on your checkout screen.

1. Sign in to the account with the active plan.
2. Open account, plan or billing settings.
3. Select the cancellation option and complete every confirmation step.
4. Cancel before the renewal date and keep the confirmation email or screenshot.

Access may continue until the end of the already-paid term. If the option is missing, contact support before renewal.

Paid plans may renew for the same term unless cancelled. The checkout page should show the renewal period, price and cancellation terms before purchase. Set your own reminder a few days before renewal if you do not want the plan to continue.

Candy AI states that charges may appear under its payment or operating entity, such as “EverAI”, rather than the product name. Compare the exact amount and date with your receipt. If you still do not recognise the charge, contact support and your payment provider promptly.

Check available balance, card details, online and international payment settings, one-time-password approval and bank security alerts. Do not retry many times in quick succession. If the card works elsewhere, ask your issuer whether the transaction was blocked, then check with support.

Contact support with the account email, transaction dates, amounts and receipt or bank reference. Hide all but the last four card digits. Eligibility depends on the purchase terms and circumstances; do not publish financial details in a public message.

Tokens are used by eligible media or interactive features such as image, video or supported call requests. The amount displayed beside a feature is the current cost. Check the balance before confirming a request; failed or cancelled generation questions should include the time and feature used when reported to support.

The feature may require a paid entitlement, enough tokens, an eligible character or an enabled media setting. Check for a lock icon, beta label, token price or image/video toggle. If access should be included, refresh the account status after signing out and back in.

Describe one scene at a time: character, outfit, setting, action, camera framing and lighting. Keep the defining character details consistent. Requests with several conflicting actions or locations are more likely to produce uneven results.

Allow microphone access only for the Candy AI site, then confirm the correct input device is selected. Close other apps using the microphone, disable Bluetooth temporarily if the wrong headset is selected, and reload the page. Live-call features can be beta and may require a supported account.

Conversation memory has limits. Restate the essential context in one short recap: who is present, where the scene is, the current goal and the fact that must stay consistent. Long chats with many topic changes are more likely to drift.

Open the character creator, choose an available visual category and set an adult appearance, personality, interests, relationship style and voice. Start with two or three compatible personality traits. Explore more examples on the AI Girlfriend, AI Anime and AI Boyfriend pages. For conversation features, visit AI Chat.

Open the character profile and look for the current edit or settings control. Some core choices may be fixed after creation. If an important option cannot be changed, create a new version and test it before removing the old one.

Add one specific interest, one believable flaw and a short backstory hook. Open the chat with a place, mood and goal. “You are curious and direct, you restore old cameras, and tonight we found an undeveloped roll” gives the character more to work with than a list of broad adjectives.

Do not enter passwords, one-time passwords, complete card numbers, banking credentials, government identity documents, exact home addresses, confidential work data or private information about another person. Use fictional details for roleplay.

No. Characters, messages and generated media are fictional outputs. Do not claim a character is a real person, and do not use image tools to impersonate someone or create material involving a person without permission.

No. The site terms state that users must be at least 18 and legally permitted to access the content in their location.

No. An AI can simulate a supportive conversation but is not a therapist, doctor or emergency responder. For urgent danger or a mental-health crisis, contact local emergency services or a qualified human support service.

Check the media toggle inside the chat, browser content blocking, available tokens and whether the image is still processing. Avoid repeatedly submitting the same paid request. Save a screenshot of the status before reloading if you need to report the issue.

Send the device model, operating system, browser and version, exact page, time of the issue, steps that reproduce it and the visible error. Include a screenshot with names, emails and payment details hidden. This is more useful than “it does not work”.