Help Center

Getting started with Candy AI is easy! Simply create a free account using your email, Google, Discord, or X account. Once registered, browse through our extensive collection of AI companions from the Girls, Anime, or Guys tabs and start chatting instantly with your chosen companion.

Yes, Candy AI offers a free tier that includes basic chat access. For unlimited messaging, image generation, AI phone calls, and exclusive premium characters, you can upgrade to a Premium plan starting from just $3.99/month.

You can cancel your subscription at any time by visiting your account settings. Your Premium access will remain active until the end of your current billing period, and there are no cancellation fees or hidden charges.

Candy AI is operated by EverAI Limited, which is our parent company. Therefore, charges will appear on your bank statement as 'EverAI'. This is completely normal and not a fraudulent charge.

Premium members can create fully customized AI companions through our intuitive "Create Character" feature. Simply navigate to "Create Character" in the sidebar, then choose your AI's name, personality traits, appearance, backstory, and more. Your creation is saved and accessible anytime.

Yes, your privacy is our top priority. All conversations on Candy AI are encrypted and kept confidential. We do not sell your personal data to third parties. For full details, please refer to our comprehensive Privacy Policy.

If you're experiencing issues with the platform loading, try clearing your browser cache and cookies, then reload the page. Ensure you are using an up-to-date browser (Chrome, Firefox, Safari, or Edge). If the issue persists, please contact our support team for further assistance.

Tokens are used for generating images and accessing other premium AI interactions. Premium members receive 100 FREE tokens every month as part of their subscription. Additional tokens can be purchased through your account settings whenever you need them.